l444's Privacy Policy

1. Introduction and definitions

l444 casino ("we", "our", "platform") operates an online gaming service for users in Bangladesh. In this privacy policy, "personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, financial transaction details, or IP address.

"Processing" means any activity involving the collection, storage, modification, use, transfer, or deletion of information. Reading our terms and conditions together with this privacy policy will give you a full understanding of how our service is structured.

2. What information is collected

2.1 Information provided at registration

When you create an account at l444, we collect the information you provide directly. This includes:

• Full name and date of birth (for age verification — the service is for those aged 21+)
• Mobile number and email address
• Preferred username and password (stored in encrypted form)
• Payment method details — bKash, Nagad, Rocket, or Upay account numbers

2.2 Information collected automatically while using the service

When you browse the site, certain information is recorded automatically:

• IP address and device identification details
• Browser type, operating system, and screen resolution
• How long you were on the site, which pages you viewed, and where you clicked
• Cookies and session tokens
• Login time and date

2.3 Financial transaction information

A record of every deposit and withdrawal is kept. This includes the transaction amount, method (bKash, Nagad, Rocket, Upay), time, and transaction number. This information is used to prevent fraud and ensure account security.

2.4 Identity verification information

In certain circumstances, national ID card or passport details may be requested. This verification process is carried out in a secure environment and this information is not shared with third parties.

3. Purpose of using information

l444 uses the information collected for the following purposes:

• Account management: Registration, login, password recovery, and account security.
• Payment processing: Secure processing of deposits and withdrawals and transaction verification.
• Customer support: Using account information to resolve issues via 24/7 live chat and email.
• Fraud prevention: To detect suspicious activity and prevent misuse through multiple accounts.
• Promotional communications: To inform you about bonuses, offers, and site updates — though you may opt out of such communications at any time.
• Responsible gaming: Monitoring unusual gaming behaviour and providing support where needed.
• Service improvement: Analysis to improve the user experience.

4. Cookies and tracking technologies

Cookies are used on the l444 website. Cookies are small text files stored on your device that improve the functionality of the site.

4.1 Essential cookies

These cookies are necessary for the basic operation of the site — maintaining login sessions, saving the shopping cart (bonus selection), and security verification. They cannot be disabled.

4.2 Analytical cookies

These cookies are used to understand which parts of the site are used most. They contain no personal identity information. They can be disabled from your browser settings.

4.3 Functional cookies

These cookies are used to remember your preferences — such as language selection and the type of game last played. Their purpose is to make using the site easier.

5. Data storage and security

Your information is stored on servers secured with SSL encryption technology. Passwords are never stored directly — they are always kept in encrypted hash form.

Financial information is held in a separate, highly secured system and can only be accessed by authorised staff. Our security measures are reviewed regularly.

5.1 Data retention period

All information is retained while the account is active. Even after an account is closed, financial records and identity verification information are kept for a specified period to meet applicable legal obligations, after which they are securely deleted.

5.2 Response to a data breach

If a security incident occurs, we will investigate promptly and notify potentially affected users in a timely manner. An alert will be sent to your email or mobile in such cases.

6. Sharing information with third parties

l444 does not sell your personal information or give it to third parties free of charge for advertising purposes. However, limited information may be shared in the following cases:

• Payment service providers: Only the information necessary to complete transactions via bKash, Nagad, Rocket, or Upay.
• Technology partners: Technology service providers for operating the game platform, who are bound by agreements to our standards.
• Legal obligations: Under lawful direction from government authorities or by court order.
• Fraud prevention organisations: With industry-recognised organisations to detect account misuse.

Your information will not be given to third parties under any circumstances other than those stated above.

7. Your rights

As a user of l444, you have the following rights:

7.1 Right to access information

If you would like to see what information we hold about you, contact us via live chat or email. After a security verification, a summary of your information will be provided.

7.2 Right to correct information

If there is incorrect information on your account, you may request that it be corrected. Identity verification may be required for changes to important information.

7.3 Right to delete information

Alongside a request to close your account, you may also request that your information be deleted. However, certain financial records may need to be retained for a specified period due to legal obligations.

7.4 Right to opt out of communications

If you do not wish to receive promotional emails or messages, inform the support team at any time. However, important account-related messages (security alerts, transaction confirmations) cannot be stopped.

7.5 Right to raise a complaint

If you have any objection or question about any aspect of this privacy policy, let us know directly. We aim to respond within 72 hours.

8. Protection of minors

All services of l444 are exclusively for persons aged 21 and above. We do not knowingly collect or store personal information of any minor.

Date of birth is verified at registration. If an account holder is subsequently found to be under 21 years of age, that account will be closed immediately and all information will be deleted. Protection of minors is our highest priority as part of our commitment to responsible gaming.

9. International data transfers

l444's servers and technology infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh for processing, that processing will be carried out to the same standards described in this privacy policy.

For any data transfer, we ensure that the receiving party maintains adequate security measures and is bound by an agreement consistent with our privacy policy.

10. Third-party websites and services

The l444 platform uses technology from various game studios including Evolution, Pragmatic Play Live, JILI, and PG Soft to run games. These studios have their own privacy policies, for which l444 is not responsible.

When processing payments via bKash, Nagad, Rocket, and Upay, you are communicating directly with those service providers. Their own terms and conditions apply to that connection.

11. Policy changes and updates

This privacy policy may be updated from time to time based on technological changes, addition of new services, or legal requirements.

If any significant change is made, we will notify you via your registered email address or through a notice on the site. If you continue using the site after a change, you are considered to have agreed to the revised policy. We therefore recommend checking this page periodically.

12. Contact us

If you have any questions, objections, or information-related requests regarding this privacy policy, please contact us:

• Live chat: Start a direct chat 24/7 from any page on the site
• Email: [email protected]

Our support team provides service in both Bengali and English. You can find full details of the l444 service on our about us page.